When a company provides services they appreciate receiving online reviews from their customers. Reviews help in a variety of ways. They give feedback to the company on how they’re doing well and at times what they can improve upon. It also can give the company a chance to apologize if they drop the ball for a customer – which hopefully isn’t often!
Customers Choose by Reviews
Companies are not the only ones who appreciate reviews. Potential customers often take time doing a great deal of research to see what others are saying about the company they are looking into. The troubling conundrum is even though people rely on reviews for their decision making, few like to actually leave reviews for others to use! More often than not customers leave reviews only for poor experiences; only occasionally will a customer will leave positive reviews after a stellar encounter.
What Reviews Say About a Company
A review left by a customer can tell you so much about the company you are researching. You can learn what to expect when you communicate with the company and how easy they will be to work with. You’ll see how a company handles conflict and even how they may have changed over the years. Bill West Roofing has been in business for over 43 years and we are humbled by the many positive reviews we have received.
Quantity of Reviews
When a company has little to no reviews it can make you wonder if they are trustworthy. You may ask yourself, “How long have they been in business?” At Bill West Roofing, we are honored to have a 4.57-star rating average from over 130 reviews. These are not reviews we have asked for – our customers simply appreciate us this much!
Quality of Reviews
Negative reviews are inevitable -you can’t please 100% of people 100% of the time- but even the lower scoring reviews provide valuable feedback to potential customers. We welcome any resources to help our customers make a well-informed decision. We value this feedback and take what our customers say into consideration as we strive to improve our company. This is made evident in the reviews we have garnered on CertainTeed.com. Our commitment to exceptional service and our dedication to hiring qualified people drives our passion to keep your homes safe with the best roofing in Missouri.
If you are looking for a roofing specialist in the Kansas City area, look no further than Bill West Roofing. We have the experience, certifications, and many positive reviews to back us up. Contact us if you are interested in roof repair or roof replacement!